“Seriously? You expect me to play 3 games at 11:00pm? You know we work in the morning, right? Get your act together, TSSC. “
“I signed up for Turf Soccer and I didn’t realize we would have so many late games (11:00pm). I was wondering if there was any way you could look at our schedule and see if we could get some earlier games? My team will struggle with attendance at 11:00pm. Whatever you can do would help! Thanks!”
If you were on the receiving end of those emails, which one would make you more motivated to help?
I’ve been on this side of the TSSC customer service desk for a long time. So long in fact that I could probably guess how the conversation is going to go just based on the tone of voice.
Look – we’ve all been there. You’re in the thick of it. Your cable is out and you really want to watch your show, so you find yourself on the phone with your service provider. Sometimes you get great people that help, sometimes you end up more frustrated. But did you ever stop and think that maybe you have a part to play in how the conversation goes?
At this time of year, TSSC gets A LOT of phone calls. Summer playoffs and fall season start-up means there’s a lot on the go. Schedule switches, refund requests, and player eligibility inquiries are just some of many things that come through the phone. And we WANT to work with you. Really we do! But we need you to hold up your end of the bargain. More specifically, we need you to not be a dick.
Here’s my recipe for customer service perfection:
I’ll keep up my end of the bargain, if you keep up yours!
I leave you with one thought – If you take a moment to consider what you want to say and how best to say it before you dive in, you might just get what you want and end up with better results!
~Written by Blythe Underys
Sport and Social Club offers a variety of recreational sports for adults, and we also pride ourselves on some pretty outstanding customer service! Be sure to check out our fall sports menu and sign up today!